Careers

If you're a talented, creative and high-energy person, we want you on the Brainshark team! Why work here? Brainshark is a fun, dynamic, fast-growing company. We have a team of smart, motivated contributors who love to roll up their sleeves. If you'd like to help build innovative technology and a great company, we'd like to hear from you.

Brainshark offers a competitive compensation and benefit package including:

• Medical
• Dental
• 401K
• Flexible spending plans
• Disability
• Life insurance
• On site fitness center
• Generous vacation time

Brainshark is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace.

If you are interested in joining the Brainshark team, email your resume and a cover letter to jobs@brainshark.com with the job title in the subject line.

Sales

SMB Sales Account Executive
Business Development Representative

Support

Customer Success Representative
Director of Customer Support

Marketing

Graphic Designer
Content Marketing Manager
Marketing Database Specialist

IT

Senior Windows/Network Engineer

Engineering

Software Engineer
Senior Software Engineer
Web UI/UX Designer

Services

Web Designer

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Web Designer

Description:

Reporting to the Director of Media Production, the Web Designer is responsible for the design and layout of custom portals, newsletters, emails, landing pages, and microsites.

Responsibilities:

• Utilize the Adobe Creative Suite to create accurate layouts and mockups of web pages
• Manage multiple ongoing projects
• Report project status to Producers on daily basis
• Realize and allocate suitable timeframes to perform routine tasks
• Plan and execute project deliverables according to supplied plans and timeframes
• Create and find appropriate graphics for customer and internal websites
• Slice mockup imagery for developer use in creating a functioning website
• Meet with internal and/or external customers to discuss ideas for the layout and organization of their site, as well as other matters concerning the overall graphic design

Qualifications and skills:

Proficient with various web design tools including HTML, CSS, Javascript, Photoshop, and Illustrator

Knowledge of Flash, XML-based web applications and programming, and XHTML programming

Ability to think critically and solve problems

Attention to detail, dedication to quality assurance and thorough follow-through

Ability to work as part of a team

Strong verbal and visual communications skills

Organizational skills a must

Ability to work in a fast-paced environment, managing multiple planned and unplanned projects

Ability to Meet Deadlines

To apply, email resume with salary requirements to: jobs@brainshark.com using a subject line of “Web Designer Candidate”.

 

 

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Director of Customer Support

Job Description

Responsibilities of the job are to oversee and manage all aspects of the centralized customer service operations of Brainshark Inc. Reporting to the Senior Vice President of Products and Services, the director ensures that the Customer Support organization provides the highest level of customer service in a cost effective manner. You will manage a group of Support Engineers and Customer Success Representatives and be responsible training and motivating the team including hiring for future growth.

This position is also challenged to support and execute the development of new customer service programs; develop/maintain partnerships with Engineering, Sales and other parts of the organization and to maintain effective communication between these teams and the Customer Support organization.

Desired Skills & Experience

• Excellent customer service and organizational skills
• Experience in a 24 x 7 Software-as-a-Service company
• Strong leadership abilities across departments
• Ability to strongly influence without direct authority
• A good listener and communicator with a positive can-do attitude
• Good project management, planning and organizational skills
• Computer literacy and ability to use and implement on-line systems for case management
• Competency in computer software packages (Salesforce.com/Powerpoint/Excel/Word)
• Excellent verbal and written communication skills
• Excellent organization, motivation, leadership, and interpersonal skills
• Ability to multi-task and prioritize issues in a complex environment.
• Ability to manage, coach, and support a team

To apply, email resume with salary requirements to: jobs@brainshark.com using a subject line of “Director of Customer Service Candidate”.

 

 

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Business Development Representative

Position Summary

Brainshark is looking for an energetic, hunter-mentality, phone-a-holic to help us generate qualified prospects for our sales team. We provide uniquely powerful marketing programs to support Business Development efforts -- both following up on leads generated from programs, and your own independent prospecting. Work among a team of peers, where you can leverage one another’s best practices and share ideas as part of a marketing team that is ahead of the curve.

Responsibilities

Develop familiarity with Brainshark’s target market, prospects’ business drivers and strategies to develop intrigue and distinguish Brainshark as a potential solution in the prospect’s mind.

Identify key targets in our proprietary database and initiate contact with appropriate suspects, leveraging research resources to create intrigue, assess their current business methods and position Brainshark’s enterprise solutions.

Leverage all contacts to identify other prospects through referrals Identify decision makers and company goals to position Brainshark appropriately.

Reach out to and follow up with respondents from a variety of marketing programs to initiate conversation, learn current business programs and qualify potential business applications.

Track all activity thoroughly into CRM system (salesforce.com) to support account and management teams. Validate activity and lead qualification reports.

Provide field rep with solid prospect background on role, need and intrigue to ensure high-quality prospect transition into the sales process.

Identify potential opportunities and transition leads to field sales by proactively setting up sales appointments for further qualification discussions.

The successful candidate will have:

• BS or BA degree and a minimum of 3 years’ business experience in sales and/or a customer-facing role
• Experience conducting business and building relationships in phone & email, with excellent phone, interpersonal, verbal & written capabilities
• Client-oriented writing skills (please send me a note: BDRJobs@brainshark.com )
• Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to “switch gears” quickly as the prospecting conversation warrants.
• Over-the-top motivation and creativity to successfully reach prospects and create conversations
• Comfort recording everything into our CRM system (salesforce.com – we can only improve what we measure)
• Professional persistence & ability to “think on your feet” and make a compelling introduction. HUNTER mentality.
• Organizational skills and a results-oriented self-starter attitude
• Proven track record of meeting and exceeding goals – this position carries a qualified lead and pipeline quota and bonuses for exceeding quota.
• Working knowledge of MS Office applications, Salesforce.com and internet navigation.

To apply, email resume with salary requirements to: bdrjobs@brainshark.com

SMB Sales Account Executive

Position Summary

Reporting to the SMB Sales Director, responsibilities include; achieving territory revenue quota and assigned market development objectives. Requires software or enterprise sales experience with proven ability to qualify, develop, close and manage assigned territory and sales opportunities.

Responsibilities

• Consistently meet or exceed assigned monthly, quarterly and annual revenue quota associated with management and development of sales opportunities within assigned territory and or vertical market segment.
• Responsible for designing and implementing a sales strategy & territory plan including but, not limited to the following: cold calls, customer presentations via web and live, marketing campaigns of Brainshark products & services resulting in new revenue generated in assigned territory.
• Proactively follow-up on all opportunities generated by marketing campaigns and self generated leads.
• Provide & maintain accurate 3-4 month rolling forecast.
• Generate referrals and references from clients.
• Communicate customer issues to sales management for resolution and product enhancements.
• Manage and grow existing accounts in assigned territory.
• Customer retention for continued revenue stream in assigned territory.
• Document and maintain accurate account information and all transactions with customers and prospects in Salesforce.com CRM database.
• Participate in weekly/monthly sales meetings.
• Consistently meet or exceed assigned quota of outbound calls, 1st Buyer Meetings, pilots, product presentations/demonstrations.
• Keep abreast of all product developments and enhancements.

Requirements

• BS, BA or equivalent.
• Requires 2-4+ years experience selling product and service solutions in the software/computer industry.
• Proven track record of selling and presenting live and via the WEB to senior executives of small to mid-size companies.
• Ability to identify, manage and close new business opportunities with an emphasis on qualifying early.
• Ability to develop relationships with customer's senior management.
• Ability to work as a member of an account team consisting of Brainshark product sales, technical and management personnel.
• Strong written and verbal communication skills.

Desired Knowledge/Skills

• Professional selling strategies and processes skills.
• Consultative selling strategies.
• Excellent phone skills.
• Excellent interpersonal skills.
• Excellent WEB based presentation skills.
• Strong organizational skills.
• Ability to develop and maintain relationships with customers.
• Familiarity with sales automation tools especially Salesforce.com
• Familiar with the Internet, social media and its capabilities.
• Working Knowledge of MS Word, MS Excel, MS Outlook, Powerpoint.

To apply, email resume with salary requirements to: jobs@brainshark.com

 

 

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Customer Success Representative

Join a successful team of Brainshark Customer Success Representatives who assist Customers in their use of Brainshark Enterprise Solutions to meet business communication objectives.

Position Summary

A Customer Success Representative provides world-class telephone and web-based (email/chat/web meeting) consultation, implementation, support and service to Brainshark Customers to expand use of Brainshark within the Customer’s organization.

You will develop a proficiency in the Brainshark application including configuration, usage, workflow, and the knowledge of how to implement and use the Brainshark technology to accomplish specific business tasks. You will be required to maintain the highest level of product knowledge through formalized training and self-education. You will be responsive to and meet the needs of Brainshark Customers. You will provide support directly to the Customer or facilitate that Customer’s introduction to Brainshark staff such as Product Management, Sales or Professional Services when appropriate. You will document each Customer request in the Support tracking system and keep all open issues updated with current status, next steps, and clear ownership of each next step until a final resolution is delivered.

Primary Responsibilities

• provide how-to support for the Brainshark applications by answering questions asked by Customers and coworkers
• document each question and answer provided in the support tracking system for future reference by the Customer and coworkers
• review Customer presentations and deliver feedback on how the Customer can improve the effectiveness of their content
• deliver content assembly and administrative services to Customers as directed by Professional Services
• engage in initiatives to drive Customer usage and increase adoption through pro-active Customer outreach

Qualifications

4 year college degree and a working knowledge of Windows and Mac applications; Powerpoint, Internet Explorer, Firefox, Chrome and Safari. You must have exceptional telephone and communications skills and are able to communicate with Customers clearly and concisely both verbally and in writing with great attention to detail. You have a personable disposition and enjoy developing business relationships with Customers. You are motivated, energetic and proactive in meeting Customer needs, company goals and personal career goals.

To apply, email resume with salary requirements to: jobs@brainshark.com using a subject line of “Customer Success Representative Candidate”.

 

 

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Graphic Designer

Position Summary

At Brainshark we have a unique solution and we need your help to tell our story. We’re seeking a Graphic Designer who will be responsible for creating engaging and informative multimedia content in support of our expanding marketing, sales and social media efforts. The ideal candidate will have outstanding graphic design skills, be able to transform concepts and scripts into a compelling visual story in the form of PowerPoint presentations, video and other formats, and conform to established branding guidelines.

Responsibilities:

Graphics

• Develop graphics (still and animated) and layouts for product illustrations, presentations, and websites.
• Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts and corporate branding guidelines.
• Mark up, and assemble final layouts to prepare them for PowerPoint presentations, web pages and print production.
• Review final layouts and suggest improvements as needed.

PowerPoint

• Transform a script into supporting visuals and animations for PowerPoint.
• Prepare storyboards using PowerPoint and/or illustrations, discussing them with team members and making necessary changes.
• Improve existing PowerPoint slides with relevant and better quality graphics, layout, color combinations and animations.

Multimedia

• Record and edit video material.

Requirements:

• Bachelor's degree in graphic design or relevant field is required. BFA, MFA a plus
• Very proficient in PowerPoint animations
• 3+ years work experience building and executing world class design deliverables
• Minimum 1 year video editing experience
• Adobe product portfolio expert (InDesign, Photoshop, Illustrator, Premiere, AfterEffects, Flash), and other web/graphic design tools, including popular audio and video editing software
• Working knowledge of HTML, CSS, and web content management systems.
• Takes direction well and understands how to be creative within established guidelines.
• Knowledge of print and digital production processes
• Ability to keep up and be proactive in a fast paced environment
• A demonstrated focus on execution – on time and on budget
• Ability to create great working relationships with all levels within the company and across multiple disciplines

To apply, email resume with salary requirements to: jobs@brainshark.com using a subject line of “Graphic Designer Candidate”.

 

 

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Content Marketing Manager

Position Summary

Brainshark is seeking a Content Marketing Manager who will be responsible for generating high quality, engaging marketing content and ensuring that Brainshark’s value proposition is communicated clearly and comprehensively to customers and prospects, the sales organization, channel and business partners, and the industry in general through various media.

This is great opportunity for a results-driven, creative marketing professional with an extensive writing background and a track record of increasing responsibility and impact in a high tech, B2B environment.

Responsibilities:

• Write scripts for PowerPoints, Brainshark presentations and videos.
• Write content for web pages, email campaigns, print and digital ads.
• Write thought leadership pieces - white papers, case studies, articles, and blog posts.
• Design and develop sales enablement tools (sales presentations, datasheets, Brainshark video presentations, etc.) for the sales and marketing teams and channel partners.
• Manage the entire production process for the above deliverables.

Requirements:

• BA/BS in English, Journalism, Communications, Marketing or related discipline.
• 5+ years of copywriting and marketing communications
• Proven ability to quickly develop a strong understanding of markets/customer needs, and use that insight to develop lead generation campaigns and sales enablement tools.
• Demonstrated customer focus, with an ability to understand, simplify and communicate complex functionality to customers, partners and colleagues.
• High level of proficiency in PowerPoint.
• Ability to keep up and be proactive in a fast paced environment.
• A demonstrated focus on execution – on time and on budget.
• Experience developing and maintaining content for social media channels.
• Proficiency with Salesforce.com is desirable.

To apply, email resume with salary requirements to: jobs@brainshark.com using a subject line of “Content Marketing Manager Candidate”.

 

 

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Marketing Database Specialist

This key role within the Marketing Programs team will own overall responsibility for managing our prospect database in Salesforce.com. An accurate, complete, well segmented database is critical to Brainshark business success. The Marketing Database Specialist will report to the Sr. director of marketing and will work closely with the marketing programs team, marketing program managers, sales operations and all members of the sales and marketing team. The Marketing Database Specialist will be highly proficient in Salesforce Administration and database email marketing; organized; self-driven; can work independently and is also a team player with excellent communication skills. This position is responsible for managing the addition of new data from a variety of data sources, building campaign lists, and managing the integrity of the data.

With a broad value proposition across many verticals and business functions, Brainshark’s addressable market provides a rich environment for targeted campaigns. The marketing database specialist will play a key role in our outbound demand generation. This is a great opportunity for a detail oriented, technology-savvy professional with the highest commitment to quality who is interested in working with cutting edge technologies and a high energy marketing team. This is a full-time position based in our corporate headquarters in Waltham, MA with convenient access to the Commuter Rail.

Responsibilities:

• Manage and execute regular additions of new data into our database from a variety of data sources, including data vendors, partners, events and other sources
• Provide targeted lists based on provided criteria to support marketing campaigns
• Manage account, lead and contact data quality and completeness through continuous monitoring, regular maintenance and management of external resources when needed for bigger data maintenance projects
• Help ensure the proper the routing of leads to business development and sales teams
• Continuous evaluation of data segmentation
• Assist in the evaluation of new partners and solutions that enhance data quality
• Contribute to special projects as needed.

Requirements:

• BA/BS with concentration in Business, Marketing, or related discipline
• 2-3 years’ experience Salesforce.com administration; database management role
• Experience working with databases and data management
• High commitment to quality
• High level of proficiency MS Office applications, particularly Excel
• Experience with marketing automation systems is a plus
• Proven ability to learn new technology applications quickly
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and/or projects using appropriate methodologies and tools
• Strong analytical skills
• High personal and professional integrity

Additional qualifications:

• Must be a self-starter and creative problem solver, with ability to work independently as well as collaboratively as part of a team
• Motivated by a fast-paced environment
• Strong project management skills, including detailed scheduling, determination of critical path, attentiveness to dependencies
• Solid track record for meeting goals and objectives -- time based, budget based, etc
• Outstanding team player. Must thrive on teamwork and overcoming collective obstacles

To apply, email resume with salary requirements to: jobs@brainshark.com using a subject line of “Database Marketing Specialist Candidate”.

 

 

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Senior Windows / Network Engineer

Brainshark is growing fast and is looking for 2 Senior Windows / Network Engineers to help support our web hosting environment. The position is located in our Waltham, Massachusetts office. The ideal candidate should be able to wear many hats and possess many of the following skills:

Strong knowledge of Windows Server (2003 and 2008)

• Service management
• Hardening
• Disk management
• Group Policy

IIS hosting (version 7.5)

• SSL
• HP server configuration
• Raid setup
• Insight manager

Strong VMWare experience in these areas

• VMotion
• Configuration

Also:

• Advanced knowledge of firewalls, routers, load balancers, switches and intrusion detection appliances (Cisco and Juniper)
• Proven experience troubleshooting and supporting LAN/WAN environments as well as performance monitoring and troubleshooting of TCP/IP networks.
• Excellent written and verbal communications skills and capacity to creatively solve problems are essential.

Responsibilities:

• Provide problem diagnosis and support for Brainshark’s network, systems and applications environment
• Perform maintenance tasks on Brainshark systems
• Work with fellow operations personnel to meet team goals and improve processes / practices.
• Define Operation standards and document them (server installation, hardening guides, etc…)
• Participate in 24/7 on-call Operational support rotation
• Automate mundane tasks using Group Policy or scripting

Desired Skills & Experience:

PreferredSkills / Qualifications

• Dell KACE
• Orion Solarwinds
• Arcsight Logger appliances
• Web Optimizations
• -Load Balancers
• -Firebug / Google Pagespeed
• VPN installation and troubleshooting
• Symantec Endpoint Protection
• Commvault

This position reports directly to the Director of IT.
To apply for this position please email your cover letter and resume to ITJobs@brainshark.com with the subject heading "Senior Windows / Network Engineer Candidate"

 

 

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Software Engineer

Position Summary

Brainshark is a fast growing Software-as-a-Service company whose application allows anyone to easily create rich, web-enabled content that audiences can view on demand. More than 1,000 companies, including a third of the Fortune 100 use our solutions. We've enjoyed a history of steady growth and we’re expecting the next decade to be even better.

We are looking for a Software Engineer with a passion for maintaining and troubleshooting scalable, innovative web applications. The successful candidate is a self starter who enjoys learning, innovating, and working in a collaborative environment that appreciates people who contribute at a high level. This is an excellent position for a QA or IT professional that has been coding at home and is looking to make a career change, with many opportunities for mentoring and advancement into software engineering.

Essential Skills

• You "get" the web! We love the web – we want you to love it too.
• Troubleshooting - you can take a bug from the initial report from our Support team, through reproduction and root cause analysis, to fix, final testing, and release
• Interested in maintaining a scalable web application that supports millions of users. We have designed a C# application load-balanced across multiple web servers communicating with an EMC storage array and a SQL Server cluster. We want you to help us keep it running at maximum efficiency.
• Familiar with JavaScript/JQuery, C#, web services (SOAP, REST) and SQL. You can help us build custom solutions for our product using our web services API.
• Expert SQL knowledge (MS SQL 2008 a plus).
• Strong command of written and spoken English.

Desired Knowledge/Skills

• Microsoft Reporting Server
• Streaming media experience
• Automated testing experience (load testing, etc.)

To apply, email resume with salary requirements to: jobs@brainshark.com

 

 

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Senior Software Engineer

Position Summary

We are looking for a Senior Software Engineer with a passion for creating scalable, innovative web applications. The successful candidate is a self starter who enjoys learning, innovating, and working in a collaborative environment that appreciates people who contribute at a high level.

Essential Skills

• You "get" the web! We love the web – we want you to love it too.
• Interested in building scalable web applications that support millions of users. We have designed a C# application load-balanced across multiple web servers communicating with an EMC storage array and a SQL Server cluster.
• Interested in building front-end pages using jQuery.
• Proven web development experience.
• Expert SQL knowledge (MS SQL 2008 a plus)
• Strong command of written and spoken English.

Desired Knowledge/Skills

• BS or MS in Computer Science or related
• Flash ActionScript
• Microsoft Reporting Server
• Streaming media experience
• Experience optimizing front-end load time (Yahoo YSlow, Google Page Speed)

To apply, email resume with salary requirements to: jobs@brainshark.com

 

 

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Web UI/UX Designer

We are seeking an experienced UI/UX designer to lead the design of our core products. The successful candidate will work closely with the development team at Brainshark to develop the vision and execution of the creative design of our web based SaaS offerings.

Essentials

• 3-5 years professional web/graphic design experience, preferably in an enterprise environment
• Ability to design intuitive interfaces that enhance and simplify the user experience
• Ability to communicate your vision to others and support your decision making process
• Proficiency with design tools such as Adobe Creative Suite
• Experience with HTML, CSS, JavaScript/jQuery
• Strong typographic skills
• Work independently and as part of a team while managing to deadlines in a fast paced environment
• Great listening skills, attention to detail and a sense of humor
• Online portfolio showcasing strong enterprise application interaction and web design skills
• Strong written and verbal communication skills

Desirable

• Degree in Graphic Design or related field
• Experience with mobile platforms, Mobile first design
• Agile development methodologies
• Information Architecture experience (prototyping, wireframes, workflow design)

To apply, email resume with salary requirements to: jobs@brainshark.com